Great Receives Frost & Sullivan’s 2022 European Make contact with Middle as a Company (CCaaS) Know-how Innovation Management Award

Frost & Sullivan recognizes Good for its business-top multipath technique to consumer knowledge

HOBOKEN, N.J., April 27, 2023–(Company WIRE)–Nice (Nasdaq: Great) now declared that it has been given Frost & Sullivan’s 2022 European Get hold of Centre as a Solutions Technological innovation Innovation Management Award for the excellent business enterprise worth it provides. With this Very best Tactics award, Frost & Sullivan recognizes businesses in several regional and international marketplaces for demonstrating fantastic achievement and superior effectiveness in management, technological innovation, shopper assistance, and strategic item progress.

“NICE’s multipath approach to cloud migration makes it possible for corporations to introduce meaningful CX improvements due to the fact of the versatility and scalability of the CXone platform, when continuing to harness legacy infrastructure that can’t effortlessly be migrated,” explained Alexander Michael, Vice President at Frost & Sullivan. “NICE’s call heart modernization answers maximize the value produced for companies and buyers, and the continuous transformation that assures a enterprise stays appropriate to its buyers in the cloud.”

With this CCaaS award, Frost & Sullivan acknowledges CXone AppLink, an innovation that enables prospects to join their legacy ACDs to CXone, giving them accessibility to all of the upcoming gen CXone cloud applications these kinds of as CXone Recoding, CXone Top quality Administration and CXone Interaction Analytics. As this kind of, CXone Applink gives the market with a uncomplicated, risk free and cost-effective to start with action in their migration to Cloud CX alternatives.

“By enabling corporations of all sizes and industries to price-efficiently regulate their paths to the cloud, Great is empowering brands to digitally completely transform and elevate every single customer interaction in more and more competitive environments,” mentioned Darren Rushworth, President, Pleasant Worldwide. “NICE’s marketplace-differentiating, full platform solution offers business-quality CCaaS shoppers the adaptability to migrate to the cloud with any ACD at any pace—with simplicity.”

Tale proceeds

“Nice will increase CCaaS purchaser satisfaction by offering actionable intelligence that elevates shopper interactions and empowers electronic transformation,” mentioned Darren Rushworth, President, Awesome Worldwide. “NICE’s automatic, AI-powered conversational intelligence equipment are not just able of listening to prospects, they realize the context of what shoppers want.”

With this award, Frost & Sullivan has highlighted Nice CXone’s skill to assistance businesses worldwide leverage cloud phone recording capabilities to carry out the AI-run excellent management and interaction analytics equipment they will need to realize success.

About Frost & Sullivan
For 6 many years, Frost & Sullivan has been world-renowned for its function in helping buyers, corporate leaders, and governments navigate financial changes and identify disruptive systems, Mega Traits, new enterprise versions, and organizations to motion, resulting in a continual flow of development prospects to generate foreseeable future achievements. Get in touch with us: Start the discussion.

About Pleasant
With Wonderful (Nasdaq: Good), it has by no means been much easier for corporations of all measurements close to the world to create amazing shopper experiences although assembly key small business metrics. Showcasing the world’s #1 cloud indigenous client working experience platform, CXone, Wonderful is a around the globe leader in AI-driven self-company and agent-assisted CX software package for the get hold of center – and past. Over 25,000 corporations in a lot more than 150 countries, like more than 85 of the Fortune 100 firms, lover with Nice to rework – and elevate – each and every purchaser interaction. www.nice.com

Trademark Note: Good and the Pleasant emblem are emblems or registered emblems of Pleasant Ltd. All other marks are trademarks of their respective owners. For a whole list of NICE’s marks, remember to see: www.nice.com/pleasant-trademarks.

Ahead-Wanting Statements
This push release has ahead-looking statements as that expression is outlined in the Non-public Securities Litigation Reform Act of 1995. This sort of forward-seeking statements, which includes the statements by Mr. Rushworth are based mostly on the present-day beliefs, anticipations and assumptions of the administration of Good Ltd. (the “Company”). In some cases, these kinds of ahead-on the lookout statements can be identified by terms these kinds of as “consider,” “expect,” “find,” “may possibly,” “will,” “intend,” “really should,” “challenge,” “anticipate,” “strategy,” “estimate,” or identical text. Ahead-searching statements are subject matter to a variety of hazards and uncertainties that could result in the true final results or performance of the Corporation to vary materially from these described herein, which includes but not limited to the affect of adjustments in economic and organization problems, like as a end result of the COVID-19 pandemic competitiveness productive execution of the Company’s development strategy achievement and growth of the Company’s cloud Application-as-a-Services small business changes in technological know-how and marketplace requirements drop in desire for the Firm’s items lack of ability to timely create and introduce new systems, goods and apps difficulties or delays in absorbing and integrating acquired operations, merchandise, systems and personnel loss of current market share an incapability to maintain certain marketing and advertising and distribution preparations the Company’s dependency on 3rd-occasion cloud computing system vendors, internet hosting services and service associates, cyber stability attacks or other security breaches from the Enterprise the outcome of recently enacted or modified guidelines, regulation or standards on the Organization and our merchandise and various other variables and uncertainties talked over in our filings with the U.S. Securities and Exchange Fee (the “SEC”). For a much more in-depth description of the danger factors and uncertainties affecting the firm, refer to the Firm’s reviews filed from time to time with the SEC, which include the Company’s Annual Report on Variety 20-F. The forward-searching statements contained in this press release are made as of the day of this press launch, and the Organization undertakes no obligation to update or revise them, besides as essential by law.

See source variation on businesswire.com: https://www.businesswire.com/news/house/20230427005067/en/

Contacts

Corporate Media Call
Christopher Irwin-Dudek, ET, +1 201 561 4442, [email protected]

Buyers
Marty Cohen, +1 551 256 5354, ET, [email protected]
Omri Arens, +972 3 763 0127, CET, [email protected]